Privacy Policy

Supamart Australia (ABN 45 793 629 495) and its related bodies corporate (“Supamart”, “we”, “our” or “us”) are committed to the protection of personal information that we hold. This Privacy Policy explains how we collect, hold, use, disclose and otherwise handle personal information.

We may update this Privacy Policy from time to time. The most current version will be located on our website, and is also available by contacting our Privacy Officer by email or at the address detailed below.

By using our website, or by providing any personal information to us, you consent to the collection, use and disclosure of your personal information as set out in this Privacy Policy.

What is personal information?

‘Personal information’ is information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether the information or opinion is true or not and whether the information or opinion is recorded in a material form or not. Examples include an individual’s name, address, contact number and email address.

‘Sensitive information’ is a special category of personal information. Sensitive information includes health information and information about an individual’s race or ethnic origin, philosophical beliefs, membership of a professional or trade association, membership of a trade union, religious or philosophical beliefs and criminal record.

Types of personal information we collect and hold

The types of personal information that we collect and hold will vary depending on your dealings with us and the circumstances of a collection, including whether we collect the information from you as a customer, supplier, contractor, job applicant or some other capacity.

Personal information we may collect and hold about you may include any or all of the following:

  • Customers – when you purchase goods or services from us, including in person or online, your contact details such as your name, address, telephone number and email address, or the contact details of the person you nominated to pick up or receive delivery of your order, payment information (such as credit card or bank details), your government ID (such as driver’s licence) if you purchase certain products (such as alcohol or tobacco) or services we
    provide and transaction details relating to your purchase or use of our products, services and benefits;
  • Members – when you sign up for one of our membership or loyalty programs, contact details such as your name, address, telephone number and email address, your date of birth, your home or closest store and your transaction history;
  • Competition – when you participate in a promotion or competition conducted by us or a third party we engage, your contact details and any other information provided on the entry forms;
  • Website – when you visit our website, de‑identified statistical information about our website visitors is collected through the use of sessional cookies to evaluate our website performance, such as the number of visitors, pages viewed, types of transactions conducted, time spent on the website and documents downloaded. This data does not, however, enable us to identify
    individuals;
  • CCTV – when you visit one of our stores or offices, CCTV footage and other data that may identify you;
  • Communications – information you provide to us when you make an inquiry or complaint, request information, submit an order, provide feedback or otherwise correspond with us;
  • Recruitment – where you are a potential employee or contractor, your employment, education and training history, and other information provided as part of the recruitment process;
  • Other – where you deal with us in some other capacity, your contact details and any other personal information you provide to us.

We do not generally collect sensitive information from you and will only collect sensitive information about you with your consent (unless we are otherwise required or authorised by or under law to do so). If you agree to provide us with sensitive information, we will only collect, use and disclose that information in accordance with the Privacy Act 1988 (Cth) (Privacy Act).

From time to time, you may provide us, and we may collect from you, personal information of a third party (for example, for delivery purposes). Where you provide the personal information of a third party, it is your responsibility to ensure that those persons are aware of this Privacy Policy and to obtain their consent before providing that information to us.

You do not have to provide us with any personal information; however, if you do not do so, we may not be able to provide you with the products, services or benefits you have requested.

How we collect personal information

Generally, we collect personal information directly from you, such as when you:

  • submit information through our website or app;
  • communicate with us via email, phone or our website, app or social media pages;
  • enter into a competition or promotion conducted by us or a third party we engage;
  • complete a survey or provide feedback;
  • visit our store, make a purchase in store, or order goods or services online through our website or app;
  • apply to work for or with us;
  • use our website; or
  • otherwise provide that information to us.

We may also collect personal information about you from third parties, such as:

  • our related bodies corporate;
  • our business partners;
  • third parties who supply services to us;
  • cookies on your own browser;
  • social media;
  • for job applicants, from conducting background checks or from your references; and
  • anyone authorised to act on your behalf.

Why we collect, hold, use and disclose personal information

We collect, hold, use and disclose personal information for a range of purposes, including:

  • to establish and maintain your relationship with us;
  • to provide the products and services you have requested from us;
  • to respond to your enquiries about our products and services;
  • to process payments made to us;
  • for our administrative purposes and internal record keeping;
  • to register you for events and promotions;
  • to assist us to make our services and products more valuable or useful to you;
  • to answer any inquiry you make;
  • to consider job applicants for current and future employment;
  • to promote our products and services;
  • to comply with a legal requirement, such as a law, regulation, court order, subpoena, warrant, or in response to a law enforcement agency request;
  • in the course of a legal proceeding;
  • to facilitate a sale of our business (in whole or in part), or a change of control in our business or as part of a sale or transfer of our business assets; and
  • otherwise, with your consent or as permitted by law

We do not rent or sell your personal information under any circumstances.

We may also disclose your personal information to third parties for the purposes listed above. These third parties may include, where appropriate:

  • our related bodies corporate;
  • financial institutions for payment processing;
  • our contracted service providers, including:
    • manufacturers and suppliers;
    • couriers and delivery contractors;
    • marketing consultants and promotions companies;
    • website hosts; and;
    • consultants and professional advisers;
  • in the case of a sale of our business (in whole or in part) to the purchaser or prospective purchaser (as an asset of the business); and
  • if you are a job applicant, referees whose details you provide to us.

We may also disclose your personal information to other third parties and for other purposes where we are required or permitted by law to do so (including where you have provided your consent).

Direct marketing

We may send information about our products, services, events and promotions that we consider may be of interest to you. These communications are sent in various forms, including mail, SMS and email. You may opt-out of receiving this direct marketing through the unsubscribe function that will be made available to you with each direct marketing communication, or by contacting us using the contact details at the end of this policy. It may take us a few days within which to respond to your request.

How we hold personal information

We store personal information in a combination of computer storage facilities, paper-based files and other records. We take reasonable steps to protect your personal information from misuse, interference and loss, and unauthorised access, modification or disclosure. This includes taking appropriate security measures to protect electronic materials and requiring our service providers to do so. Additionally, we take reasonable steps to destroy or permanently de-identify personal information when we no longer need it.

We use secure socket layer technology (SSL) to ensure information is securely transmitted and processed; however, no data transmission over the internet is 100% secure. We cannot guarantee that your personal information cannot be accessed or disclosed in a manner that is inconsistent with this Privacy Policy.

Do we send personal information overseas?

Some of our service providers are located outside Australia. As a result, personal information collected and held by us may be disclosed to recipients in other countries for the purposes described above. Presently, this includes service providers located in the USA.

You may request that we do not disclose your personal information to the recipients listed in the countries above, but if you do so we may not be able to provide the services or products you have requested from us.

How you can access your personal information

We will take reasonable steps to make sure that the personal information we collect, use or disclose is accurate, complete and up to date. If your personal details change, such as your address or phone number, please contact our Privacy Officer using the details listed below.

You have a right to request access to personal information that we hold about you and request its correction if it is inaccurate, out of date, incomplete, irrelevant or misleading. You may do so by contacting our Privacy Officer using the details listed below.

We will respond to all requests for access to or correction of personal information within a reasonable period. We will generally provide you with access to your personal information, but may charge a fee for retrieving this information, in which case we will inform you of the fee and obtain your agreement to that fee before providing the information.

Cookies

Our website may use cookies. A cookie is a small data file that a website may place on your device to store information. Cookies allow our website to remember certain information that will make your visit to the website more useful.

We may use persistent cookies (which remain on your computer even after you close your browser) to store information that may speed up your use of our website for any of your future visits to the website. We may also use session cookies (which no longer remain after you end your browsing session) to help manage the display and presentation of information on the website.

You can refuse all cookies by selecting the appropriate settings in your browser. However, if you do so, you may not be able to use the full functionality of our websites.

How to contact us or make a complaint

If you have any questions about this Privacy Policy, wish to update information we hold about you, or wish to make a complaint about our collection, use or disclosure of your personal information, please contact our Privacy Officer via email at hello@supamartonline.com.au

We will take reasonable steps to remedy any issue resulting from our failure to comply with our privacy obligations. We will respond to complaints within a reasonable period of time (usually 30 days).

If you are not satisfied with our response, you can contact us to discuss your concerns, or lodge a complaint with the Office of the Australian Information Commissioner at www.oaic.gov.au, by calling 1300 363 992 or by emailing enquiries@oaic.gov.au.

Changes to our privacy policy

From time to time, it may be necessary for us to review and revise our Privacy Policy. We may notify you about changes to this Privacy Policy by posting an updated version on our website. We encourage you to check our website from time to time to ensure you are familiar with our latest Privacy Policy.

This Privacy Policy is effective from 1 September 2025.