Supamart Rewards Loyalty Program Terms & Conditions
Terms and Conditions
As of 23.10.26
1. Application of the Terms and Conditions
1.1. The Supamart Rewards Loyalty Program (Loyalty Program) is provided by Karellas Family Trust No3, ABN 45 793 629 495 and Andmar Pty Ltd, ABN 28 155 460 772, trading as Supamart (Supamart, we, us or our).
1.2. These Terms and Conditions (Terms) govern your participation in and use of the Loyalty Program and should be read together with the Supamart Rewards Privacy Policy.
1.3. By registering for or participating in the Loyalty Program, you agree to these Terms, as updated from time to time in accordance with these Terms.
2. Registration
2.1. The Loyalty Program is accessible through the Go Rewards mobile application (Go Rewards App), operated by Slyp Pty Ltd, ABN 19 613 031 271 (Slyp).
2.2. Customers may register for the Loyalty Program by:
- Downloading the Go Rewards App and completing the full registration process (Registered Account); or
- Providing their Australian mobile number at checkout at a participating Supamart store (Lite Account).
2.3. A valid, unique Australian mobile number is required to join Supamart Rewards.
2.4. Australian residency is not required to become a Supamart Rewards member.
3. Registered Account Process
3.1. To access the full functionality of Supamart Rewards, customers must download the Go Rewards App and complete the registration process.
3.2. Registration may require personal information including first and last name, email address, Australian mobile number, date of birth, postcode and other relevant information.
3.3. Once registered with Go Rewards, customers must select Supamart Rewards and complete the Loyalty Program registration process.
3.4. To complete registration, customers must agree to these Terms and acknowledge the Supamart Rewards Privacy Policy.
3.5. Upon successful registration, customers will receive a Supamart Rewards membership account and unique membership identification code (Loyalty ID).
3.6. Consent to receive marketing communications is optional and is not a condition of membership.
3.7. The Go Rewards App is subject to its own Terms of Service, available at:
https://www.gorewards.com.au/terms-and-conditions
4. Lite Account Process
4.1. Customers may create a Lite Account by providing their valid Australian mobile number at checkout at a participating Supamart store.
4.2. Lite Account holders may accrue Loyalty Points on eligible purchases but cannot redeem Loyalty Points until they complete full registration through the Go Rewards App.
4.3. Lite Account holders may receive an SMS inviting them to download the Go Rewards App and convert their Lite Account to a Registered Account.
4.4. Lite Account holders may not be eligible for certain Loyalty Program offers, competitions or benefits that require full registration.
4.5. Lite Account holders are not eligible to enter the Supamart Rewards $12,000 Launch Competition. Customers must have completed full registration through the Go Rewards App before making a qualifying competition purchase.
5. Eligibility and Access
5.1. To participate in Supamart Rewards, customers must:
- Have a valid, unique Australian mobile number;
- Provide a unique email address when completing full registration;
- Meet the applicable registration requirements of the Go Rewards App; and
- Maintain an active Supamart Rewards membership.
5.2. There is no minimum age requirement imposed by Supamart Rewards. Customers under 18 years of age are eligible to join the Loyalty Program, subject to applicable laws and the registration requirements of the Go Rewards App.
5.3. Customers under 18 may be required to obtain consent from a parent or legal guardian where necessary under applicable law or the Go Rewards App’s requirements.
5.4. Australian residency is not required to participate in Supamart Rewards. However, members must have a valid Australian mobile number to register.
5.5. Membership is personal, non-transferable and may only be used by the registered member.
5.6. Customers may only hold one Supamart Rewards membership at any time.
5.7. Membership of the previous Supamart Members Pricing program does not automatically constitute registration for Supamart Rewards. Customers must separately register for the new Loyalty Program.
6. Earning Loyalty Benefits
6.1. Members may earn Supamart Rewards points (Loyalty Points) and other benefits (Loyalty Benefits) when making eligible purchases at participating Supamart stores.
6.2. To earn Loyalty Points, members must identify their Supamart Rewards membership at checkout by scanning their membership barcode or using another approved identification method.
6.3. Only one Supamart Rewards membership may be associated with each transaction.
6.4. If a membership is not identified at the time of purchase, Loyalty Points may not be credited retrospectively.
7. Loyalty Points
7.1. Members earn 1 Loyalty Point for every AUD $1 spent on eligible purchases.
7.2. Every 1,000 Loyalty Points is equivalent to AUD $10 in redemption value.
7.3. The following purchases are excluded from earning Loyalty Points:
- Tobacco and cigarette products;
- Gift cards and gift vouchers;
- EPAY products and phone credit; and
- Any additional products excluded by law or identified in the Loyalty Program.
7.4. Loyalty Points will generally be credited to a member’s account within 24 hours of an eligible purchase.
7.5. Loyalty Points will remain active provided the member identifies their Supamart Rewards membership when making at least one eligible purchase at a participating Supamart store within every consecutive 18-month period. If no such qualifying activity occurs for 18 consecutive months, any remaining Loyalty Points may expire. The 18-month period resets following each qualifying purchase.
7.6. Expired Loyalty Points cannot be reinstated, except where required by law.
8. Other Loyalty Benefits
8.1. Members may receive additional benefits through the Go Rewards App, including:
- Member discounts and special offers;
- Offers on selected products;
- Boosted points promotions;
- Spend challenges; and
- Other promotional rewards or incentives.
8.2. Individual offers may have additional terms, eligibility requirements, promotional periods and exclusions.
8.3. Details of current Loyalty Program offers will be available through the Go Rewards App.
9. New Member Welcome Promotion
9.1. Supamart may offer a New Member Welcome Promotion to eligible customers registering for Supamart Rewards.
9.2. The current welcome offer provides 1,000 Loyalty Points, equivalent to $10 in Supamart shopping value, when an eligible new member completes two qualifying purchases of at least $50 each within 30 days of joining.
9.3. The 30-day qualification period commences from the date the customer first registers for the Go Rewards App and Supamart Rewards, subject to the offer requirements displayed in the app.
9.4. The welcome offer is a rolling promotion available to eligible new members until varied or withdrawn by Supamart. It does not have a fixed end date.
9.5. Excluded products, including tobacco, cigarette products, gift cards, gift vouchers and EPAY/phone credit, do not contribute towards qualifying spend.
9.6. The current welcome offer, including qualifying spend, purchase frequency, promotional value and applicable conditions, will be displayed within the Go Rewards App.
9.7. Supamart may amend, replace or withdraw the welcome offer in accordance with applicable law. Changes will apply prospectively and will not unfairly affect members who have already qualified under an existing offer.
10. Refunds and Returns
10.1. If an eligible purchase is subsequently refunded or returned, the Loyalty Points earned on that purchase will be deducted from the member’s account.
10.2. This may result in a negative Loyalty Points balance.
10.3. Any Loyalty Benefits obtained through fraudulent, cancelled or refunded transactions may be reversed, subject to applicable law.
11. Treatment of Loyalty Benefits
11.1. Supamart is responsible for the operation of the Loyalty Program and the awarding and redemption of Loyalty Benefits.
11.2. Slyp operates the Go Rewards App and provides technology supporting the Loyalty Program.
11.3. Supamart may correct Loyalty Points or Loyalty Benefits awarded in error or obtained fraudulently.
11.4. Where accrued Loyalty Benefits are withdrawn or varied for another reason, Supamart will provide reasonable advance notice where practicable and required by law.
11.5. Loyalty Points have no cash value outside the Loyalty Program and cannot be transferred, exchanged for cash or sold.
12. Availability and Limitations
12.1. Loyalty Program offers are subject to product availability.
12.2. Products included in an offer may become unavailable due to unexpected demand, supply shortages or other circumstances beyond Supamart’s reasonable control.
12.3. Supamart may apply reasonable limits to offers, including purchase limits, points accrual limits and promotional eligibility requirements, as disclosed in the relevant offer terms.
13. Reward Discounts and Redemption
13.1. Members may redeem Loyalty Points once they have accumulated at least 1,000 Loyalty Points, equivalent to $10 in shopping value.
13.2. Loyalty Points may be redeemed as discounts on eligible in-store purchases at participating Supamart stores.
13.3. To redeem Loyalty Points, members must have an active Registered Account through the Go Rewards App and identify their membership at checkout.
13.4. Lite Account holders may accrue Loyalty Points but cannot redeem them until they complete full registration through the Go Rewards App.
13.5. Loyalty Points cannot be redeemed against:
- Tobacco and cigarette products;
- Gift cards and gift vouchers;
- EPAY products and phone credit; or
- Any other products or services excluded by applicable law or identified in the Loyalty Program.
13.6. Loyalty Points cannot be exchanged for cash or redeemed against previous purchases.
13.7. Members must have sufficient available Loyalty Points to complete a redemption.
14. Competitions and Promotions
14.1. Supamart may conduct competitions and promotional activities in connection with the Loyalty Program.
14.2. Individual competitions may have separate Terms and Conditions, eligibility requirements and entry mechanics.
14.3. The Supamart Rewards $12,000 Launch Competition, running from 28 October to 29 November 2026, is open to eligible fully registered Supamart Rewards members, including members under 18 years of age.
14.4. Lite Account holders are not eligible to enter the launch competition.
14.5. For the launch competition, members must purchase at least one eligible product from a participating sponsor brand and scan their fully registered Supamart Rewards membership at checkout.
14.6. Members will receive one competition entry per qualifying transaction, regardless of the number of participating products purchased within that transaction.
14.7. The launch competition is subject to its separate Trade Promotion Terms and Conditions, available at www.supamart.au.
15. Privacy and Marketing Communications
15.1. Supamart collects and uses personal information to administer the Loyalty Program, allocate Loyalty Benefits, manage accounts, provide customer support and comply with applicable legal obligations.
15.2. Personal information may be shared with authorised service providers, including Slyp, where necessary to operate the Loyalty Program.
15.3. Slyp operates the Go Rewards App and handles personal information in accordance with its own Privacy Policy:
https://www.gorewards.com.au/privacy-policy
15.4. Members may choose whether to receive marketing communications from Supamart and Go Rewards.
15.5. Consent to receive direct marketing is not a condition of Supamart Rewards membership.
15.6. Members may opt out of marketing communications at any time through the unsubscribe link in a communication, applicable app preferences or by contacting hello@supamartonline.com.au.
15.7. Opting out of marketing communications will not affect membership or the ability to earn and redeem Loyalty Points.
15.8. Supamart and Slyp may continue sending essential service communications, including account security messages, membership updates, transaction information and changes to applicable terms.
15.10. Further information is available in the Supamart Rewards Privacy Policy at www.supamart.au.
16. Liability
16.1. Nothing in these Terms excludes, restricts or modifies rights or remedies available under the Australian Consumer Law or other applicable legislation.
16.2. Subject to applicable law, Supamart is not responsible for losses arising from unauthorised use of a membership account where the loss was not caused by Supamart’s negligence, breach of law or misconduct.
16.3. Supamart’s liability for errors involving Loyalty Points or Loyalty Benefits will be determined in accordance with applicable law and may include correcting or reinstating affected benefits.
16.4. Members are responsible for any personal taxation consequences arising from their participation in the Loyalty Program.
17. Suspension
17.1. Supamart may suspend a membership where reasonably necessary, including where fraudulent activity, misuse or a breach of these Terms is suspected.
17.2. Supamart will provide notice of suspension and the reasons for it where reasonably practicable and lawful.
18. Termination
18.1. Supamart may terminate a membership where a member breaches these Terms, engages in fraudulent activity or otherwise misuses the Loyalty Program.
18.2. Where reasonably practicable and lawful, Supamart will provide notice of termination and the reasons for it.
18.3. Where membership is terminated due to fraud or a material breach of these Terms, accrued Loyalty Points may be forfeited, subject to applicable law.
18.4. Where Supamart terminates a membership for reasons unrelated to member misconduct, it will provide a reasonable opportunity to redeem accrued Loyalty Points before termination takes effect, where practicable.
18.5. Members may cancel their Supamart Rewards membership through the Go Rewards App or by contacting hello@supamartonline.com.au.
18.6. Cancellation of Supamart Rewards membership does not automatically cancel a separate Go Rewards account.
19. Account Inactivity
19.1. A Supamart Rewards account may be considered inactive where no eligible purchase or other qualifying membership activity has been recorded for 18 consecutive months.
19.2. Where an account remains inactive for 18 consecutive months, Supamart may close the membership account, subject to applicable law and reasonable notice where practicable.
19.3. Any remaining Loyalty Points are subject to the 18-month inactivity-based expiry provisions in Section 7.
19.4. Personal information associated with closed or inactive accounts will be retained or deleted in accordance with the Supamart Rewards Privacy Policy, applicable retention requirements and relevant laws.
20. Variation of Terms
20.1. Supamart may amend these Terms from time to time.
20.2. Where changes materially reduce member rights or increase member obligations, Supamart will use reasonable endeavours to provide at least 30 days’ notice.
20.3. Changes that do not materially disadvantage members may take effect sooner.
20.4. Where urgent changes are required by law, security concerns or technical circumstances, Supamart will provide as much notice as reasonably practicable.
20.5. Continued participation in the Loyalty Program after changes take effect constitutes acceptance of the updated Terms, subject to applicable law.
21. Support
For questions regarding Supamart Rewards, please contact:
Email: hello@supamartonline.com.au
22. Assignment
22.1. Loyalty Program membership and Loyalty Benefits are personal and non-transferable.
22.2. Supamart may transfer its rights and obligations under these Terms to another entity, subject to applicable law and the continuing protection of member rights.
23. Applicable Law
23.1. These Terms are governed by the laws of New South Wales, Australia.
23.2. The courts of New South Wales and relevant appellate courts have non-exclusive jurisdiction over disputes relating to these Terms.
Supamart Rewards Terms & Conditions
Operator: Karellas Family Trust No3 and Andmar Pty Ltd, trading as Supamart
ABN: 45 793 629 495 and 28 155 460 772
Address: Suite 1, 287 Military Road, Cremorne NSW 2090
Website: www.supamart.au
Email: hello@supamartonline.com.au
